FAQs

🛎️ What are the reception opening hours?

The reception is open 24 hours a day, 7 days a week, welcoming you at any time, day or night.

🐶 Are pets allowed at the hotel?

Yes, pets (maximum 15 kg - 1 per room) are welcome (extra booking available online) with a supplement of €12 per night.

A welcome kit is provided in the room (cushion and bowls).

Pets are allowed in rooms (except Single and Standard categories) and in public areas, except for the fitness room.

🛜 Does the hotel offer Wi-Fi?

Yes, free Wi-Fi is available throughout the hotel, including rooms, lobby, and all common areas.

❄️ Is the hotel air-conditioned?

Yes, all rooms and apartments are air-conditioned to ensure your comfort throughout your stay.

Please note that the system operates either in heating or cooling mode depending on the season. Therefore, it is not possible to have air conditioning in winter and heating in summer simultaneously. Please contact reception for further information.

🏋️ Does the hotel have a fitness room?

Yes, Soléo Prado Hotel offers a fully equipped fitness room with an exercise bike, stepper, treadmill, weight-training rack with weights, and yoga mats.

It is open daily from 6:30 a.m. to 10 p.m., ideal for maintaining your fitness routine during your stay in Marseille, whether for business or leisure.

🌞 What are the terrace opening hours?

The Soléo Prado terrace is open daily from 7 a.m. to 9 p.m., perfect for enjoying breakfast or relaxing throughout the day in a peaceful setting.

🚬 Is smoking or vaping allowed at the hotel?

No, smoking and vaping are strictly prohibited throughout the hotel, including rooms, common areas, and windows.

A €150 penalty will be charged in case of non-compliance.

💳 What payment methods are accepted?

We accept Visa, Mastercard, American Express, Maestro, cash, and holiday vouchers (including Connect).

Bank cheques are not accepted.

🌞 Why choose Soléo Prado for your stay in Marseille?

Ideally located in the Prado district of Marseille, Soléo Prado Hotel benefits from a prime location just steps from Avenue du Prado, close to Saint Joseph Hospital, and only 5 minutes from Stade Vélodrome and Parc Chanot. Easily accessible by metro (Line M2 – Périer station) and bus, the hotel offers quick access to the city’s main attractions.

With its bright and welcoming rooms and apartments, Soléo Prado offers a warm and intimate atmosphere inspired by Mediterranean living. A sunny terrace for breakfast or relaxation, a fitness room, free Wi-Fi, private parking, and tailored services all ensure a comfortable stay.

Whether you are travelling as a couple, with family, friends, or for business, Soléo Prado is the ideal address to fully enjoy Marseille. The hotel also offers corporate packages and solutions for groups and business stays.

📍 What is the hotel address?

The hotel is located at:

9–11 boulevard de Louvain, 13008 Marseille

🚌 Is the hotel accessible by public transport?

Soléo Prado Hotel, located in the Prado district of Marseille, is easily accessible thanks to several transport options.

🚇 By metro:

Take line M2 and get off at Périer station, located just a 5-minute walk from the hotel.

🚌 By bus:

Several RTM bus lines serve the area. The Prado-Louvain stop, just 1 minute from the hotel, provides easy access to Marseille city centre, beaches, and the Calanques.

🚆 By train:

From Marseille Saint-Charles train station, it takes around 15 minutes by metro (line M2) to reach the hotel.

✈️ By plane:

Marseille Provence Airport is located approximately 30 km away and is accessible by shuttle, train, taxi, or private transfer (VTC). The journey takes around 25 to 30 minutes depending on the mode of transport.

🚗 By car:

The hotel is easily accessible from the main road networks. A secure underground car park is available upon reservation (€15/day, maximum height 1.90 m).

👉 For more details, please visit our Access & Contact page.

🚆 Is the hotel close to Marseille Saint-Charles train station?

Yes, Soléo Prado Hotel is easily accessible from Marseille Saint-Charles train station. It takes around 15 minutes by metro via line M2 to Périer station, which is just a 5-minute walk from the hotel.

The hotel is therefore a convenient base for travellers arriving by train, whether for leisure, business, or events in Marseille.

🅿️ Does the hotel have parking?

Yes, a private underground car park is available at €15 per day (maximum height 1.90 m).

As spaces are limited, we strongly recommend booking in advance with reception.

🚗 Do I need to reserve parking?

Yes, as spaces are limited, we highly recommend reserving your parking spot in advance.

🔜 What time is check-in?

Rooms are available from 4 p.m.

If you arrive earlier, our lobby remains accessible with hot and cold drinks available. A complimentary luggage storage service is also available.

🔙 What time is check-out?

Rooms must be vacated by 11 a.m.

You may leave your luggage free of charge to make the most of your last day in Marseille.

🌙 Can I arrive late at night?

Yes, reception is open 24/7, so you can arrive at any time.

🌇 Can I leave very early in the morning?

Yes, you can check out at any time.

Our breakfast starts at 6:30 a.m. on weekdays and at 7 a.m. on weekends. If you inform us the day before before 6 p.m., we can prepare a takeaway breakfast for €6.

🧳 Can I leave my luggage at the hotel?

Yes, complimentary luggage storage is available before check-in and after check-out.

⏰ Are early check-in or late check-out possible?

Yes, subject to availability.

A €50 supplement may apply for late check-out. Please contact reception for more information.

🚿 Can I take a shower after check-out?

Unfortunately, we do not have a shower available for guest use after check-out. However, a spacious restroom is available on the ground floor for your convenience to freshen up.

🛏️ What room categories does Soléo Prado Hotel offer?

Soléo Prado Hotel offers several room categories to suit all types of stays: Single, Standard, Superior, Superior with Balcony, Executive, Family, Connecting Rooms, Studio, and Privilege.

To discover all available categories and their features, please visit the Rooms page of Soléo Prado Hotel.

↔️ What is the size of the rooms at Soléo Prado Hotel?

Room sizes vary depending on the category:

Single and Standard Rooms: from 13 m²

Superior and Superior with Balcony Rooms: from 19 m²

Executive, Family, and Privilege Rooms: from 26 m²

Connecting Rooms: 30 m²

Studio: 25 m²

Each room is designed to provide a comfortable and functional space for your stay in Marseille.

🧼 Are rooms cleaned during the stay?

Housekeeping is carried out between 8:30 a.m. and 4:30 p.m.

If you would like cleaning at a specific time, please inform reception.

For smooth service, we kindly ask that pets are not present in the room during housekeeping.

🗝 Do the rooms have a safe?

Yes, every room is equipped with a safe.

📺 Do the rooms have a television?

Yes, all rooms are equipped with a TV with Chromecast and offer several channels for your entertainment during your stay.

💨 Do the rooms have a hairdryer?

A high-quality hairdryer is available in every room.

🪑 Do the rooms have a desk?

Yes, all rooms at Soléo Prado Hotel include a desk area, ideal for working comfortably during your stay.

Single and Standard Rooms offer a compact and functional workspace, while other categories (Superior, Superior with Balcony, Executive, Family, Connecting Rooms, Studio, and Privilege) provide larger desks better suited for business stays or remote working.

🎈 Which rooms are suitable for families?

Our Family Room can accommodate up to 5 guests thanks to bunk beds.

For more space or older children, we recommend our Connecting Rooms or the Executive Room.

🍼 Are baby cots available?

Yes, baby cots are available free of charge in most rooms and apartments (except Single and Standard Rooms).

Please request one at the time of booking so we can prepare it for your arrival.

♿️ Does the hotel offer rooms adapted for guests with reduced mobility (PRM)?

Yes, the hotel offers 3 PRM-accessible rooms: 2 Studios and 1 Executive Room. These are specially designed to ensure comfort, accessibility, and independence throughout your stay.

👯‍♀️ Can rooms be set up with separate beds?

Yes, rooms can be configured with either a double bed or twin beds.

Please indicate your preference when making your reservation.

☝️ Can I request a specific room when booking?

Yes, you may indicate your preferences when booking (floor, view, bed type, etc.).

The Soléo Prado Hotel team will do its best to accommodate your request, subject to availability.

🪟 Can the windows be opened?

Yes, all room windows can be opened, allowing fresh air and natural ventilation as well as views.

🛋 Does the hotel offer apartments with a kitchen?

Yes, we offer two types of accommodation with fully equipped kitchens: a Studio for 2 people and an Apartment for 3 people. They are ideal for an independent stay in Marseille, whether for families or extended business trips.

🏠 What is the difference between a room and an apartment?

Rooms offer a classic hotel-style stay, while apartments provide a larger living space with a fully equipped kitchen, ideal for greater independence during your stay.

🍽️ What equipment is included in the apartments?

The apartments feature a fully equipped kitchen, a living area, a comfortable sleeping space, and a private bathroom, ensuring a fully independent stay.

👨‍🍳 Are the apartments equipped for cooking?

Yes, each apartment includes a functional kitchen allowing you to prepare your own meals independently.

🛏️ Are bed linen and towels provided?

Yes, bed linen and towels are provided in all rooms and apartments at Soléo Prado Hotel to ensure a comfortable stay from the moment you arrive.

🧹 Is cleaning included in the apartments?

Yes, housekeeping service is provided depending on the length of your stay. Additional cleaning services can also be arranged upon request.

🏨 Do apartment guests have access to hotel services?

Yes, apartment guests benefit from all hotel services, including 24-hour reception, concierge service, fitness room, terrace, and more.

👨‍👩‍👧 Are the apartments suitable for families or groups?

Yes, they are perfectly suited for families, friends, or small groups thanks to their flexible layouts and capacity.

👥 How many people can stay in an apartment?

Depending on the type of apartment, they can accommodate up to 3 people, with configurations designed for optimal comfort.

💑 Can couples or friends stay in an apartment?

Yes, the apartments are suitable for both couples and friends, offering comfortable living spaces and independence.

🔑 Are the apartments suitable for long stays?

Yes, the apartments are perfectly designed for long stays, with fully equipped facilities and a living space designed for comfort and independence.

🗓 Can apartments be booked for one night or longer stays?

Yes, apartments can be booked for one night, several days, or even weeks depending on your needs.

🥐 What are the breakfast opening hours?

Breakfast is served as a buffet. It is available Monday to Friday from 6:30 a.m. to 10 a.m., and on weekends from 7 a.m. to 10:30 a.m.

💵 How much does breakfast cost?

The rate is €14 for adults and €8 for children aged 4 to 12. Breakfast is free for children under 4 years old.

🌞 Can breakfast be taken on the terrace?

Yes, breakfast can be enjoyed either indoors or on the terrace, depending on weather conditions. This allows you to enjoy a peaceful moment in the courtyard on sunny days in Marseille.

📞 Is room service available for breakfast?

Breakfast is not available as room service.

🧃 Is takeaway breakfast available?

Yes, a takeaway breakfast including coffee and a pastry is available for €6.

Orders must be placed the day before by 6 p.m.

🥜 Food intolerances or special diets: are alternatives available?

Yes, alternatives can be offered depending on your dietary requirements.

We kindly ask guests to inform the hotel in advance so our team can make the necessary arrangements.

🍳 Can non-residents have breakfast at the hotel?

Yes, breakfast is open to external guests upon reservation. The rate is €14 per adult and €8 per child.

❓ What services does Soléo Prado Hotel offer?

Soléo Prado Hotel offers a range of services to make your stay enjoyable, including free Wi-Fi throughout the hotel, a 24-hour reception, a breakfast room, a fitness room, complimentary luggage storage, parking facilities, as well as a terrace and a lobby area for relaxing.

Our team is also available to advise you on activities and places to discover in Marseille.

🅿️ Does the hotel have parking facilities?

Yes, Soléo Prado Hotel offers a private underground car park at a rate of €15 per day. The maximum vehicle height allowed is 1.90 m.

As spaces are limited, we recommend reserving your parking space before arrival by contacting reception.

💼 Does the hotel offer luggage storage?

Yes, complimentary luggage storage is available at the reception of Soléo Prado Hotel. You can leave your luggage before check-in or after check-out to make the most of your stay in Marseille.

👩‍💻 Does the hotel offer concierge services?

The reception team at Soléo Prado Hotel is available to help you organise your stay, including activities, excursions, restaurants, or transfers. Please contact reception for more information.

😋 Can I get restaurant recommendations in Marseille?

Yes, our team will be delighted to recommend the best addresses in Marseille. You can also consult our welcome guide for all our recommendations.

👀 Can special requests be arranged during the stay?

Yes, subject to availability, our team can assist you in arranging personalised services during your stay.

💻 Is the hotel suitable for business stays?

Yes, Soléo Prado Hotel is perfectly suited for business travel in Marseille. The hotel offers free Wi-Fi, air conditioning, and a desk area in every room to ensure a comfortable working environment.

For optimal comfort during a business trip or remote working stay, we particularly recommend the Superior, Executive, Family, Connecting Rooms, as well as the Studios and Apartments, which offer more spacious work areas. A coworking space is also available in the lobby and on the terrace.

Located close to Parc Chanot, our hotel is an ideal choice for trade fairs, conferences, and professional events.

🖱 Are the rooms equipped for remote working?

Yes, all rooms at Soléo Prado Hotel feature high-speed Wi-Fi and provide a calm environment, ideal for remote working.

For greater working comfort, we especially recommend the Superior Room, Superior Room with Balcony, Executive Room, Family Room, Connecting Rooms, as well as the Studios and Apartments, which offer larger and more suitable desk areas for professional stays.

🤝 Does the hotel offer coworking or workspaces?

Yes, Soléo Prado Hotel offers several pleasant spaces for working during your stay.

You can comfortably settle in the hotel’s welcoming lobby or enjoy the peaceful terrace in the inner courtyard, ideal for coworking, remote working, or catching up on work between meetings.

🏨 Can the hotel accommodate tourist or sports groups?

Yes, Soléo Prado regularly welcomes leisure, sports, and professional groups in a comfortable setting adapted to all types of stays.

💰 Do you offer preferential rates for groups?

Yes, every group request is subject to a tailor-made quote based on your needs, travel period, and the number of rooms booked.

🛏️ Can several rooms be booked for a group in a single request?

Yes, our sales team centralises your request to simplify the overall management of your group booking.

🌃 Is it possible to accommodate a group for several nights?

Yes, we can welcome groups for both short and extended stays, depending on your needs and schedule.

❌ Do you offer specific cancellation policies for groups?

Yes, cancellation policies for groups differ from and are stricter than those for individual bookings. For more details, please contact your dedicated sales representative.

💼 Do you offer corporate rates for companies?

Yes, we offer dedicated corporate packages for business travellers, with advantageous conditions tailored to regular professional travel.

Please contact our dedicated sales department for more information and to define your rates.

📄 Are annual corporate agreements available for business travellers?

Yes, annual corporate agreements are available. Please contact our dedicated sales department for more information and to set up your agreement.

⌚️ Do you offer flexible conditions for business travellers?

Yes, our corporate offers include flexible conditions adapted to the needs of business travellers.

📝 How can I request a quote for a group or corporate stay?

Simply contact our sales team, who will quickly provide you with a personalised quote tailored to your needs and budget.

👤 Is there a dedicated contact person for business bookings?

Yes, a dedicated sales team assists companies and groups to ensure a simple, fast, and personalised service.

📊 Do you provide support for organising business stays?

Yes, our sales team supports you in organising your business stays, group bookings, or events, from the initial quote request through to arrival at the hotel.

📍 Is the hotel close to Parc Chanot and business areas?

Yes, Soléo Prado Hotel is ideally located just a 5-minute walk from Parc Chanot and close to Marseille’s main business districts, particularly the Prado area.

🏟️ Do you offer accommodation solutions for events at Parc Chanot or Stade Vélodrome?

Yes, Soléo Prado Hotel is perfectly suited for stays related to trade fairs, conferences, sporting events, and concerts at Parc Chanot or Stade Vélodrome, both located nearby.

📌 Is the hotel well located for business travel in Marseille?

Yes, located in the Prado district, Soléo Prado enjoys a strategic location for business travel, close to business areas and well connected by public transport.

🌍 Where is Soléo Prado Hotel located?

Soléo Prado Hotel is located in heart of the Prado district in Marseille, at the following address:

📍 9-11 Boulevard de Louvain, 13008 Marseille

Thanks to its prime location, the hotel provides easy walking access to Stade Vélodrome, the Parc Chanot, and Avenue du Prado. Nearby public transport also makes it easy to reach the city centre, the beaches, and Marseille’s main attractions.

⭐ What are the must-see attractions in Marseille?

Marseille is full of iconic places to discover during your stay. Among the essentials:

🏛 Mucem: an emblematic museum dedicated to the civilizations of the Mediterranean, located on the seafront facing Fort Saint-Jean.

⛪ Notre-Dame de la Garde: nicknamed “La Bonne Mère”, it offers one of the most beautiful panoramic views of Marseille.

⚓ Vieux Port: historic and lively heart of the city, ideal for walking, having lunch or boarding to the calanques.

⚽ Stade Vélodrome: a mythical place for football fans, concerts and major events.

🎨 Le Panier district: the oldest district of Marseille, known for its colorful streets, its workshops and its authentic atmosphere.

🌊 Vallon des Auffes: a small picturesque fishing port with typical Marseille charm.

☀️ Malmousque: a confidential and peaceful neighborhood, renowned for its coves, turquoise waters and its Mediterranean atmosphere.

From Soléo Prado Hotel, all these places are easily accessible by metro, bus, car, or bike.

🌊 Is the hotel close to the beaches?

Yes, Soléo Prado Hotel is located close to Marseille’s beaches, including Prado beaches and Plage des Catalans, which can be reached in around 10 minutes by bus, bike, or car. Perfect for enjoying the Mediterranean during your stay.

⚓ Is the hotel close to Vieux Port?

Yes, Marseille’s Vieux Port is easily accessible from the hotel in around 15 minutes by metro, bus, or car. There, you can discover the iconic waterfront, restaurants, and the city’s lively Mediterranean atmosphere.

⛪ Is the hotel close to Notre-Dame de la Garde Basilica?

Yes, the famous Notre-Dame de la Garde Basilica is located around 15 minutes from the hotel by car or public transport. This iconic landmark offers exceptional panoramic views over Marseille and the sea.

🎨 Is the hotel close to Le Panier district?

Yes, the historic Le Panier district can be reached in around 20 minutes by metro or car from Soléo Prado Hotel. You can explore its colourful streets, artists’ workshops, and authentic atmosphere.

⚽ Is the hotel close to Stade Vélodrome?

Yes, Stade Vélodrome is located just a 5-minute walk from the hotel. Soléo Prado is an ideal address to attend a match, a concert or a sporting event in Marseille.

🏢 Is the hotel close to Parc Chanot?

Yes, Parc Chanot is only around a 5-minute walk from the hotel. Its proximity makes Soléo Prado an ideal solution for business travelers, trade shows and conferences in Marseille.

🏞 Can you reach the Calanques from the hotel?

Yes, Marseille’s famous Calanques are easily accessible from the hotel by car, bus, or public transport. The first Calanques can be reached in approximately 25 to 35 minutes, depending on the destination, such as Sormiou, Morgiou, or Sugiton.

🏝️ Is the hotel close to Les Goudes?

Les Goudes is located in the south of Marseille, around 35 to 45 minutes from Soléo Prado Hotel by car, depending on traffic conditions.

This charming fishing village, at the gateway to the Calanques, can be reached by bus or car and offers an authentic setting between the sea, coves, and traditional fishermen’s houses. It is a perfect half-day or full-day escape from the hotel.

☀️ What activities can you enjoy near the hotel?

From Soléo Prado Hotel, you can enjoy a wide range of activities: cultural visits, shopping along Avenue du Prado, seaside walks, beaches, Calanques excursions, matches at Stade Vélodrome, events at Parc Chanot, as well as discovering Marseille’s restaurants and local markets.

🚄 Can you visit other cities in the region from the hotel?

Yes, thanks to the proximity of Marseille Saint-Charles station, it is easy to explore other towns and cities in the region such as Aix-en-Provence, Cassis, La Ciotat, Toulon, or Avignon by train or car. Soléo Prado Hotel is an excellent base for discovering Provence and the Mediterranean coast.

🍴 What restaurants are located near the hotel?

Many restaurants, cafés, and bars are located just a few minutes’ walk from Soléo Prado Hotel in Marseille.

Our team will be delighted to recommend the best addresses in the Prado district and across Marseille according to your preferences.

🏷 Can I benefit from a promotional code?

By booking directly on our site, you benefit from 10% discount on your stay.

🔁 How do I change or cancel an existing reservation?

If your reservation was made with the flexible rate, you can change or cancel it up to the deadline specified on your reservation.

If your reservation was made at non-cancellable, non-refundable rate, it cannot be changed or cancelled free of charge. Please contact the hotel for more information.

🪙 Is the price the same as on Booking or Expedia?

Rates may vary depending on booking platforms and periods. By booking directly on the official Soléo Prado Hotel website, you benefit from best available rate, a 10% discount, and direct contact with the hotel for personalised assistance.

⏱ When to book to get the best rate?

The sooner you book (up to a year in advance), the better your rate will be.

✨ Is it possible to get special offers?

Yes, some special offers and exclusive promotions can be offered throughout the year on the official Soléo Prado Hotel website.

By subscribing to our newsletter, you will receive exclusive offers, news, and special benefits reserved for our community before anyone else. We also recommend checking the hotel’s booking page regularly to discover the best available offers for your stay in Marseille.

🥞 Do prices include breakfast?

Breakfast is not automatically included in the room rate, unless you choose an offer that includes this service.

It can be added when making your reservation or directly upon arrival at the hotel.

⭐ Why choose Soléo Prado Hotel over another hotel in the Prado district?

Ideally located in the heart of Marseille’s Prado district, Soléo Prado Hotel stands out for its perfect balance of modern comfort, conviviality, and accessibility. Just a few minutes from Stade Vélodrome, Parc Chanot, and major transport links, it offers a strategic location for every type of stay.

Unlike a standard hotel in the area, Soléo Prado offers a true hospitality experience, with bright rooms and apartments, a pleasant terrace, a fitness room, and services designed for everyday comfort. The atmosphere is both intimate and welcoming, making guests feel at home in Marseille.

The hotel also stands out for the quality of its hospitality and the variety of its offers: leisure stays, business travel with corporate rates, events, and stays with family or friends. Everything is designed to adapt to the needs of every traveller.

Choosing Soléo Prado means choosing a hotel in Marseille Prado that combines a prime location, comfort, and an authentic Marseille experience.

🛍️ Can we buy souvenirs at the hotel?

Yes, the Soléo Prado Hotel offers a selection of items and souvenirs to take with you to extend the spirit of your stay in Marseille.

You will find in particular: totebag, card game, glass, t-shirt and Marseille soap.

Do not hesitate to ask the reception to discover all the available items.

👕 Where can you buy hotel souvenirs?

Soléo Prado souvenirs and items are available directly at the hotel reception. Do not hesitate to ask our team to discover the products available and their prices.

🎁 Are hotel souvenirs only for guests?

No, Soléo Prado souvenirs can also be purchased by external visitors, while stocks last.