FAQ

🐶 Are pets allowed in the hotel?

Yes, pets are welcome (extra reservations available) online), with an additional charge of 12€ per night.
A welcome kit is provided in the room (cushion and bowls).
Pets are allowed in rooms and common areas, except for the fitness room.

🛜 Does the hotel have Wi-Fi?

Yes, free WiFi is available throughout the property.

❄️ Is the hotel air conditioned?

Yes, all our rooms and common areas are air conditioned to guarantee your comfort all year round.

🏋️ Does the hotel have a fitness room?

Yes, Soléo Prado provides a fitness room fully equipped with bike, elliptical trainer, treadmill, weight rack with weights and floor mats. It is accessible every day from 6:30 to 23:00, ideal for maintaining your sports routine during your stay in Marseille, whether you are on a business trip or on vacation.

🚬 Is smoking or vaping allowed in the hotel?

No, it is strictly forbidden to smoke or vape inside the hotel, in rooms and in common areas (including windows).
A penalty of €350 will be charged in case of non-compliance.

💳 What payment methods are accepted?

We accept Visa, Mastercard, American Express, American Express, Maestro cards, cash and vacation vouchers.
Bank checks are not accepted.

🗝 Do the rooms have a safe?

Yes, each room is equipped with a safe.

📺 Do the rooms have a television?

Yes, all rooms are equipped with a Chromecast TV and offer multiple channels to keep you entertained during your stay.

🧼 Are the rooms cleaned during the stay?

Cleaning is carried out between 8:30am and 4:30pm.
If you want a change to a specific schedule, please inform reception.

🎈 Which rooms are suitable for families?

Our Family room can accommodate up to 5 people thanks to its bunk beds.
For more space or for older children, we recommend our Connecting rooms Or the Executive room.

🍼 Are baby cots available?

Yes, baby cots are available for free in most of our rooms and flats (except Single and Standard rooms).
Thanks for the specify when booking so we can prepare the bed for your arrival.

♿️ Does the hotel offer rooms adapted for people with reduced mobility (PMR)?

Yes, the hotel has 3 rooms adapted PMR : 2 studios and 1 executive room. They are specially designed to guarantee comfort, accessibility and autonomy during your stay.

🍽 Does the hotel have apartments with kitchens?

Yes, we offer two types ofaccommodations with equipped kitchens : a Studio for 2 people and an Apartment for 3 people. Perfect for an independent stay in Marseille, with family or for an extended business trip.

💻 Is the hotel suitable for business trips?

Yes, the Soléo Prado is perfectly adapted to business trips to Marseille. The property offers free Wi-Fi, air conditioning and a work area in some rooms to work comfortably. Located near the Chanot Park, our hotel is an ideal location for trade shows, conferences and professional events.

🏷 Can I benefit from a promotional code?

Yes, take advantage of 10% discount with the code SOLEO when you book live on our site.

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🔜 What time is check-in?

The rooms are available from 4:00 p.m..
In case of early arrival, our lobby remains accessible, with hot drinks and refreshments available.
A service of Luggage free is also available.

🔙 What time is the check-out?

The rooms must be vacated before 11 am.
You can leave your luggage for free in order to fully enjoy your last day at marseille.

⏰ Are early arrivals or late departures possible?

Yes, subject to availability.
A supplement of €50 may apply for late departures. Thank you for contacting the reception for more information.

🛎 Is the front desk open 24 hours a day?

Yes, the reception is open 24/7 and 7/7.

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📍 What is the address of the hotel?

Soléo Prado Hotel
9-11 Boulevard de Louvain
13008 Marseilles

🚌 Is the hotel served by public transport?

Yes.
Metro: line M2, stop Perrier, 5 minutes away on foot.
Bus: stop Prado-Leuven, a 1-minute walk away.
From Marseille Saint-Charles station, count about 15 minutes by metro (M2).

Learn more.

🅿️ Does the hotel have parking?

Yes, private underground parking is available at the rate of 15€ per day (maximum height) 1.90 m).
Terminals of electric recharge are also available.
As places are limited, we recommend that you book in advance with the reception.

🏟 How far away are the main places of interest?

• stadium Velodrome : about 10 minutes on foot
• Chanot Park : about 10 minutes on foot
• St. Joseph's Hospital : in the immediate vicinity

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🥐 What are the breakfast hours?

Breakfast is served in the form of a buffet:

• Monday to Friday: from 6:30am to 10:00am
• The weekend: from 7:00am to 10:00am

🧃 Is it possible to take breakfast?

Yes, breakfast takeaway including coffee and pastries is available at the price of €6.
The order must be placed the day before Before 6 p.m. to be prepared on time.

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